|
|
|
1. Staff
Relations: Frontline supervisors (FS) enhance staff relations by using
effective communication skills, encouraging growth and self- development,
facilitating teamwork, employing conflict resolution skills, and providing
adequate supports to staff. 2.
Direct Support: FS provide direct supports to individuals with disabilities
and role model such supports to direct support professionals by assisting
with living skills, communicating and interacting with individuals served,
facilitating community inclusion, maintaining an appropriate physical
environment, providing transportation, maintaining finances, developing
behavioral supports and demonstrating the importance of consumers becoming
active citizens in their neighborhoods and local communities. 3. Facilitating
and Supporting Consumer Support Networks: FS facilitate and support the
development and maintenance of consumer support networks through outreach to
family members, community members, and professionals and through coordination
of personal planning sessions in collaboration with the individual served. 4.
Program Planning and Monitoring: FS oversee program planning and monitoring
by planning and developing individual goals and outcomes with consumers,
coordinating and participating in support network meetings, monitoring,
documenting, and reporting progress toward meeting outcomes, and
communicating with other service agencies. 5.
Personnel Management: FS coordinate personnel management by hiring new staff,
conducting performance reviews, facilitating team work and staff meetings,
creating job descriptions, delegating tasks and responsibilities, encouraging
effective communication, defusing crises/conflicts between staff, and implementing
grievance and formal contract procedures. 6. Leading Training and Staff
Development Activities: FS coordinate and participate in DSS orientation and inservice training by orienting new
staff, arranging for staff to attend training sessions, maintaining training
records, and supporting on-going staff development. 7.
Promoting Public Relations: FS promote public relations by educating
community members about persons with disabilities, advocating for the rights
and responsibilities of individuals with developmental disabilities,
developing media presentations and recruiting volunteers and contributions. 8.
Maintenance: FS coordinate and participate in home, vehicle and personal
property maintenance. 9.
Health and Safety Issues: FS ensure that individuals supported are safe and
living healthy lives by monitoring safety issues, coordinating, monitoring
and documenting medical supports, practicing appropriate emergency
procedures, responding to emergencies, and promoting consumer rights
regarding health and safety issues. 10.
Financial Activities: FS ensure fiscal responsibility and management by
supporting individuals with banking and other financial maintenance
agreements; developing, managing, and implementing household budgets;
developing contracts for services with outside vendors, and completing audits
of household and consumer finances. 11.
Scheduling and Payroll: FS ensure staff are scheduled, paid, and receive time
off when requested. 12.
Coordinating Vocational Supports: FS coordinate vocational training and
opportunities for consumers through advocacy, supporting people in completing
daily job tasks, assisting individuals in meeting quality standards, finding
and developing community jobs for people, and communicating as needed with
other support agencies regarding vocational related issues. 13.
Coordinating Policies, Procedures and Rule Compliance: FS understand and
implement current state licensing rules and regulations, agency policies and
practices, and protection of individual consumer rights. 14.
Office Work: FS communicate effectively in writing and via the telephone,
complete various office tasks and utilize the computer effectively for word
processing, developing spread sheets, and managing data bases. Hewitt,
A., Larson, S.A., O=Nell, S. Sauer, J., & Sedlezky, L. (1998). The
Minnesota Frotline Supervisor Competencies and Performance Indicators. Minneapolis:
University of Minnesota, Research and Training Center on Community Living.
(612-624-0060) |